FAQs

1. What makes Celina Gems different?

Celina Gems is not just about jewelry—it’s about meaning. Every piece is designed with symbolism, purpose, and a deep personal connection. We focus on quality craftsmanship, sustainable materials, and meaningful designs that remind you of your strength, love, and journey.

2. What materials do you use?

We use high-quality, ethically sourced materials, including:
✅ Sterling Silver & Gold-Plated Stainless Steel for durability and shine.
✅ Genuine Gemstones that carry deep symbolic meanings.
✅ Hypoallergenic & Nickel-Free materials to ensure comfort for sensitive skin.

3. Can I personalize my jewelry?

Absolutely! Many of our pieces offer engraving options or custom gemstone choices so you can make your jewelry truly personal. Whether it’s initials, a meaningful date, or a special message, we’ll help bring your vision to life.

4. Do you offer gift packaging?

Yes! Every order comes in our signature Celina Gems packaging, making it perfect for gifts. You can also add a personalized message for an extra special touch.

5. How do I take care of my jewelry?

To keep your jewelry looking its best:
✨ Store in a dry place when not in use.
✨ Avoid direct contact with water, perfume, and chemicals.
✨ Use a soft cloth to clean and maintain shine.

6. What is your return and exchange policy?

We want you to love your jewelry! If you’re not satisfied, we accept returns and exchanges within 30 days of purchase. Custom-made or personalized pieces, however, are final sale.

7. How long does shipping take?

🌎 Standard Shipping: 5-7 business days.

8. Do you ship internationally?

Yes! We ship worldwide. International delivery times vary based on location and customs processing.

9. How can I contact customer support?

We’re here to help! You can reach us at [your email], through our contact form on the website, or via social media DM.

10. How does Celina Gems give back?

10% of our profits go toward women’s empowerment initiatives, supporting those in life transitions—helping them rebuild, find independence, and move forward with strength and confidence.